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At Masdima we proactively monitor the status of the system and act immediately when needed. We do not need to wait for a help-desk ticket to take action. Quality and excellent customer experience are of the upmost importance for us.
About Post Author
I am a software engineer and the CEO & Co-founder of MASDIMA, a start-up company created to put in the market the results of the research performed during my PhD. I am a pro bono researcher at the Laboratory of Artificial Intelligence and Computer Science (LIACC).